Friday, November 6, 2015

Covered California Web site is a defective pile of shit.

I don't even know where to begin excoriating this monumental offense to every California taxpayer.  From beginning to end, there is absolutely no excuse for the incompetence and defectiveness of this Web site, TWO YEARS IN.

This year I was denied a health-insurance subsidy.  Why?  Because I MAKE TOO LITTLE.  That's right: I want to pay for health insurance, but the government is TURNING MY MONEY AWAY.  Now that should offend every taxpayer in the country.

But that's not all.  I actually want to report more income to "qualify" for a subsidy.  But I can't, because the CoveredCA Web site can't do simple math.  Look at this pathetic functionality:

What are we to do when we're denied healthcare because a Web site CAN'T DO MULTIPLICATION?

Oh, but there's more.  You can't even fix this mess because if you change anything, even if it's only your income, you're presented with this baffling (and of course defective) list of alleged changes that you made.  Except, of course, that you didn't make any of them except one:

Yes, this will claim that you changed your coverage, even if you didn't.  And there's no harmless "reason" option to select.  For the other entries, you can just select "other."  But not the change of insurance coverage.  Every available "reason" is potentially disqualifying.

And want to get "help" from Covered California?  Good luck.  The "live chat" button has NEVER worked.  Not once since this debacle launched.

It's unbelievable.  Somebody got paid OUR MONEY to create this inexcusably defective pile of shit. And it has sat there, steaming, for two years.

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